FAQ

1. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

2. Do you ship internationally?

No. At this time, we ship only within the United States.

3. How long does order processing take?

Order processing takes 3–4 business days.

4. How long does shipping take?

Shipping usually takes 5–6 business days after processing.

5. Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email.

6. What is your return policy?

• Returns accepted within 7 days of delivery

• Exchanges accepted within 10 days

• Refunds processed within 5–10 business days

7. How do I request a return or exchange?

Please email us at contact@vanerix.store with your order number and reason.

8. What payment methods do you accept?

We accept major credit/debit cards and other payment methods supported by Shopify.